Eligibility & Timeframe
You must contact us within 5 days from the delivery date shown in the courier record.
Items must be unused, unwashed, in original condition with all tags, accessories, free gifts and packaging kept intact.
Some items (e.g. customised or “final sale” items) are non‑returnable.
Colour variations: Product photos are for reference only. Actual product colour may vary due to lighting and screen settings. Such colour differences are not considered defects and are not eligible for return or refund.
Accepted Return Reasons
Defective or damaged item on arrival.
Wrong item or size sent.
Missing item in the parcel.
Colour/packaging variations that do not affect normal use are not accepted as defects.
Refund, Exchange & Return Shipping
If the return is approved, we will refund to the original payment method or via another method notified for Cash on Delivery orders. No cash refund on delivery.
Unless the issue is our fault (defective / wrong / missing item), all return shipping costs are paid by the customer. If the problem is confirmed to be our error, we may reimburse reasonable return shipping or arrange pickup at our discretion.
How to Request a Return
Contact our customer service within 5 days with your order number, product details, reason for return and clear photos/videos of the issue.
We will confirm if the return is accepted and provide the return address and reference number.
After we receive and inspect the returned item, we will notify you of the result. Approved refunds are usually processed within 7–14 working days (actual time depends on your payment provider).
International Orders
For international orders (e.g. Taiwan, Singapore, Malaysia), all return shipping, customs duties, taxes and handling charges are paid by the customer and are non‑refundable.
If a parcel is returned due to unpaid duties/taxes, refusal to collect or incorrect address, we may deduct the original shipping fee, any return shipping fee and related charges from the refund.
